Of replacing the drive with a new one that is not failing and reinstall Windowsįor him at no charge since the customer said, “the device will be used in this
What the store will do is extend the courtesy Keeping the unit the way it was bypassing the BIOS login. That the unit never powered on at check in, and the customer was content in There are 22 entries by the tech (attached),Īs well as, the text messaging between the tech and customer which summarizesĪnd speaks to the customer’s awareness of what possibly caused his issues-being Power on, and he mentioned he was concerned that plugging in the unit with aĭamaged dc jack may have damaged his Motherboard. His complaint is that when **** checked it in for service, the unit did not He noted that theĬustomer’s statement is different from the diagnostic results provided to
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